Cfm background

heightSwitch	custom
widthSwitch	auto
image	https://images.pexels.com/photos/4458425/pexels-photo-4458425.jpeg?auto=compress&cs=tinysrgb&w=1800
backgroundColor	#960328
imageName	High Angle Photo of Woman Looking Upset in Front of Silver Laptop
imagePosition	Center
textColorPalette	Default
textColor	#FFFFFF
imageOpacity	0.14
minHeight	3
an.spaceKey	~62f6a6b3d49df231b62a9f9a
borderRadius	0.12
textAlignment	center
width	1
id	3wguwhupfao
sideSpacing	0
imageSize	cover
alignment	start
opacity	0.69
imageType	Stock images
backgroundColorPalette	Recently used
verticalTextAlignment	center

Troubleshooting Guide for XYZ SaaS Product

Cfm background

heightSwitch	wrap text
widthSwitch	auto
backgroundColor	#C1BEBE
imagePosition	Center
textColorPalette	Recently used
textColor	#960328
imageOpacity	0.13
minHeight	2.2
an.spaceKey	~62f6a6b3d49df231b62a9f9a
borderRadius	0
macroImageId	z0mvruyxm9
textAlignment	center
width	1
id	9idsjawlr5
sideSpacing	45
imageSize	cover
alignment	start
opacity	0.91
backgroundColorPalette	Recently used
verticalTextAlignment	center

Introduction:

Welcome to the troubleshooting guide for XYZ SaaS Product. This guide aims to help you quickly resolve common issues you might encounter while using our software. If your issue isn't covered here, please contact our support team for further assistance.

Common Issues and Solutions

Cfm tabs page

tabsPageTitle	Page Login Problems
primaryTab	true
colorPalettes	Recently used
color	#960328
icon	atlaskit-FollowingIcon
id	vcki094whb
direction	horizontal
headerStyle	Filled

Symptom:

Unable to log in
Forgotten password

Possible Causes:

Incorrect username or password
Account locked due to multiple failed login attempts

Solutions:

Verify Credentials: Ensure you are entering the correct username and password. Check for typos and case sensitivity.
Reset Password: If you’ve forgotten your password, click the “Forgot Password” link on the login page to receive a password reset email.
Account Lock: If your account is locked, wait for 15 minutes and try again, or contact support to unlock your account.

Cfm tabs page

tabsPageTitle	Slow Performance
primaryTab	false
colorPalettes	Default
color	#960328
icon	md-slow_motion_video
id	tnl8mkdyi7n
direction	horizontal
headerStyle	Filled

Symptom:

Pages loading slowly
Lag during operations

Possible Causes:

High server load
Internet connectivity issues
Outdated browser or system

Solutions:

Check Server Status: Visit our status page to see if there are any ongoing issues with our servers.
Internet Connection: Test your internet speed and ensure you have a stable connection.
Update Browser/System: Ensure your web browser and operating system are up to date. Clear your browser’s cache and cookies.

Cfm tabs page

tabsPageTitle	Data Sync Issues
primaryTab	false
colorPalettes	Default
color	#960328
icon	md-data_usage
id	k7d2b5jiaym
direction	horizontal
headerStyle	Filled

Symptom:

Data not syncing between devices
Delayed data updates

Possible Causes:

Network issues
Sync feature disabled
Software bug

Solutions:

Check Network: Ensure both devices are connected to the internet.
Enable Sync: Verify that the sync feature is enabled in the app settings.
Restart Application: Sometimes restarting the app can resolve sync issues.
Report Bug: If the problem persists, report it to our support team with detailed information.

Cfm tabs page

tabsPageTitle	Feature Not Working
primaryTab	false
colorPalettes	Default
color	#960328
icon	md-bug_report
id	juvtj1je32
direction	horizontal
headerStyle	Filled

Symptom:

Specific feature not functioning as expected

Possible Causes:

User error
Feature-specific bug
Service outage

Solutions:

Review User Guide: Consult the user guide or help section for correct usage of the feature.
Check for Outages: Visit our status page for any reports of outages or maintenance.
Clear Cache: Clear your browser cache or app data.
Reinstall Application: Uninstall and reinstall the application to ensure all components are correctly installed.
Contact Support: If the issue persists, contact support with detailed steps to reproduce the issue.

Cfm background

heightSwitch	custom
widthSwitch	auto
image	https://images.pexels.com/photos/8386754/pexels-photo-8386754.jpeg?auto=compress&cs=tinysrgb&w=1800
backgroundColor	#960328
imageRepeatDirection	repeat
imageName	Sticky Notes on a Laptop
imagePosition	Center
imageRepeatSwitch	no-repeat
textColorPalette	Default
textColor	#FFFFFF
imageOpacity	0.3
minHeight	2
an.spaceKey	~62f6a6b3d49df231b62a9f9a
borderRadius	0.12
textAlignment	left
width	1
id	4b9kbk51ok1
sideSpacing	24
imageSize	auto
alignment	start
opacity	1
imageType	Stock images
backgroundColorPalette	Recently used
verticalTextAlignment	center

Do you need more help?

If you have any questions or need further assistance, don't hesitate to reach out to our support team.

Auibutton

externalUrl	https://www.adaptavist.com/contact
color	#E6E6E6
filterSpace	false
icon	atlaskit-CommentIcon
destination	externalUrl
textColorPalette	Default
type	standard
title	Support
textColor	#091E42
selectedUrl	https://www.adaptavist.com/contact
colorPalettes	Default
an.spaceKey	~62f6a6b3d49df231b62a9f9a
id	k8b66k4uwjq
alignment	left
backgroundColorPalette	Recently used

Cfm background

heightSwitch	custom
widthSwitch	auto
image	https://images.pexels.com/photos/4049992/pexels-photo-4049992.jpeg?auto=compress&cs=tinysrgb&w=1800
backgroundColor	#960328
imageRepeatDirection	repeat
imageName	Young cheerful female smiling and talking via laptop while sitting at wooden table in cozy kitchen
imagePosition	Center
imageRepeatSwitch	no-repeat
textColorPalette	Default
textColor	#FFFFFF
imageOpacity	0.3
minHeight	2
an.spaceKey	~62f6a6b3d49df231b62a9f9a
borderRadius	0.12
width	1
id	6rz0t5dwlrk
sideSpacing	24
imageSize	cover
alignment	start
opacity	1
imageType	Stock images
backgroundColorPalette	Recently used
verticalTextAlignment	center

Do you have any feedback?

We value your feedback. If you have any suggestions to improve this guide or our product, please let us know

Auibutton

externalUrl	https://www.adaptavist.com/contact
color	#E6E6E6
filterSpace	false
icon	atlaskit-FeedbackIcon
destination	externalUrl
textColorPalette	Default
type	standard
title	Leave a feedback
textColor	#091E42
selectedUrl	https://www.adaptavist.com/contact
colorPalettes	Default
an.spaceKey	~62f6a6b3d49df231b62a9f9a
id	1hlzbrsdg5d
alignment	left
backgroundColorPalette	Recently used

Related content

Cfm cards

an.spaceKey	~62f6a6b3d49df231b62a9f9a
cards	[{"imagePosition":"top","color":"#960328","textColor":"#FFFFFF","title":"FAQs","body":"Frequently Asked Questions about common issues and best practices","backgroundColorPalette":"Recently used","textColorPalette":"Recently used","destination":"confluencePage","filterSpace":"false","externalUrl":"","selectedUrl":"","id":"yw2moj3u5b9","image":"https://images.pexels.com/photos/6757691/pexels-photo-6757691.jpeg?auto=compress&cs=tinysrgb&w=600","imageName":"Question Mark on Mirror ","imageType":"Stock images","macroImageId":"sfhoqgflsac"},{"id":"5n4m5v88kgl","color":"#A8A4A4","textColor":"#FFFFFF","title":"Best Practices","body":"Tips and tricks to get the most out of XYZ SaaS Product.","backgroundColorPalette":"Recently used","textColorPalette":"Recently used","destination":"confluencePage","filterSpace":"false","externalUrl":"","selectedUrl":"","image":"https://images.pexels.com/photos/3779432/pexels-photo-3779432.jpeg?auto=compress&cs=tinysrgb&w=600","imageName":"Man in Red Polo Shirt Thought a Good Idea","imageType":"Stock images","macroImageId":"3e2dx19ft5e"},{"id":"45n1c6b0yc6","color":"#960328","textColor":"#FFFFFF","title":"Release Notes","body":"Details about the latest updates, bug fixes, and new features.","backgroundColorPalette":"Recently used","textColorPalette":"Recently used","destination":"confluencePage","filterSpace":"false","externalUrl":"","selectedUrl":"","image":"https://images.pexels.com/photos/4052195/pexels-photo-4052195.jpeg?auto=compress&cs=tinysrgb&w=600","imageName":"A White Paper in a Vintage Typewriter","imageType":"Stock images","macroImageId":"f3ht819gcv6"},{"id":"vgztnl8iloq","color":"#A8A4A4","textColor":"#FFFFFF","title":"Documentation","body":"Detailed tutorials on advanced features and configurations","backgroundColorPalette":"Recently used","textColorPalette":"Recently used","destination":"confluencePage","filterSpace":"false","externalUrl":"","selectedUrl":"","image":"https://images.pexels.com/photos/394377/pexels-photo-394377.jpeg?auto=compress&cs=tinysrgb&w=600","imageName":"Yellow Arrow Led Signage","imageType":"Stock images","macroImageId":"4u1q8hbero"}]
numberOfColumns	4
imagePosition	top
textAlignment	left
id	gy9i0k59o7u

Cfm background

heightSwitch	wrap text
widthSwitch	auto
backgroundColor	#006D7A
imageRepeatDirection	repeat
imagePosition	Center
imageRepeatSwitch	no-repeat
textColorPalette	Recently used
textColor	#111111
imageOpacity	0.5
minHeight	3.1
colorPalettes	Recently used
an.spaceKey	TEAM
borderRadius	0.12
macroImageId	waiai7t0g5
textAlignment	left
width	1
id	48ee0ukzhpe
sideSpacing	24
imageSize	cover
alignment	start
opacity	0.1
backgroundColorPalette	Recently used
verticalTextAlignment	center

How do I copy this template?

Make sure that you have the Content Formatting Macros for Confluence add-on installed into your Confluence.
Click the Edit button (the pencil icon) on top right corner.
To copy all elements on a page: press Ctrl+A on your keyboard and then Ctrl+C.
Open a new or existing page in your Confluence space and press Ctrl+V to paste.
To copy specific elements: left-click the element you want to copy, then press Ctrl+C.
Publish your Confluence page.

Auibutton

externalUrl	https://calendly.com/aarauzo/content-formatting-macros-demo?
color	#091E42
filterSpace	false
icon	atlaskit-VidHangUpIcon
destination	externalUrl
textColorPalette	Recently used
type	standard
title	Book a demo call
textColor	#FFFFFF
target	true
selectedUrl	https://calendly.com/aarauzo/content-formatting-macros-demo?
an.spaceKey	TEAM
id	73tevgbyvf2
alignment	center
backgroundColorPalette	Default

Auibutton

externalUrl	https://marketplace.atlassian.com/apps/247/content-formatting-macros-for-confluence?tab=overview&hosting=cloud
color	#091E42
filterSpace	false
icon	atlaskit-DownloadIcon
destination	externalUrl
textColorPalette	Default
type	standard
title	Try it free on the Marketplace
textColor	#FFFFFF
selectedUrl	https://marketplace.atlassian.com/apps/247/content-formatting-macros-for-confluence?tab=overview&hosting=cloud
colorPalettes	Recently used
an.spaceKey	TEAM
id	7yeez8agg1c
alignment	center
backgroundColorPalette	Default

Version	Old Version 1	New Version 2
Changes made by	Zoriana Bogutska	Zoriana Bogutska
Saved on	Jun 05, 2024	Jun 05, 2024

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Troubleshooting Guide for XYZ SaaS Product

Introduction:

Common Issues and Solutions

Do you need more help?

Do you have any feedback?

Related content

How do I copy this template?